If you have questions, please contact us via email (hello@52conversations.com).

www.52conversations.com (52conversations) is owned and operated by South View Consulting Pty Ltd (ABN 87 131 566 884).

All references to “we”, “us” and “our” shall be deemed to be references to 52conversations and references to “you” and “your” shall be deemed to be references to persons placing an order via www.52conversations.com.

The following terms and conditions apply to all use of the 52conversations website. By placing an order with us you agree to have read, understood and accepted these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

ORDERING:

• When placing an order, you agree that all details you provide to www.52conversations.com for the purpose of purchasing goods are accurate and complete in all respects.

• Your contract for purchases made through www.52conversations.com is with South View Consulting Pty Ltd and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.

• All orders are subject to product availability and acceptance by 52conversations

• The price and availability of goods are subject to change without notice.

• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, within Australia only.

• By placing an order via this website, you are making an offer to 52conversations to purchase the goods detailed in your order upon the terms described, at which point your payment card, ApplePay ,Google Pay or Paypal account will be debited.

• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.

• If any product from your order is unavailable, we will contact you by email, then attempt to fulfil your order from the store and confirm details of any cancellation made where fulfilment has not been possible.

We are unable to make amendments to an order after the point of dispatch. Should you wish to make any changes prior to despatch, please contact our team via email (hello@52conversations.com).

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.

52conversations reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

• You breach any of our terms and conditions.

• You fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

• We suspect you have engaged, or are about to engage in fraudulent or illegal activity.

  Sale/Offer/discount codes cannot be backdated to prior purchases.

  Sale/Offer/discount codes cannot be added to an order after an order has been placed.

  PRE-ORDERING

By placing a pre-order you understand that the estimated date of delivery cannot be guaranteed and that any order with a pre-order item will be shipped together when the pre-order item arrives.

Normal refund and exchange policy is applicable to all pre-order items.

ERROR IN ORDER/S:

We do our best to ensure the correct orders are packed. However, sometimes errors can occur. If there is an error in your order please notify us at hello@52conversations.com. 

CONFORMITY OF GOODS:

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

52conversations will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

DELIVERY:

All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.

We always aim to pack and dispatch your order as quickly as possible. Once it’s ready, we’ll send an email confirming all the details of your delivery including carrier and tracking information

Dispatch of orders is normally three business days. Some delays may occur during busy periods which include but are not limited to sales, new releases and holidays. 

In Australia, delivery typically happens within 3-7 working days by Sendle. Please check Sendle's website for delivery timeframes during busy periods.

Deliveries outside of Australia can take between 7 and 21 days.

RETURNS POLICY:

Returns and exchanges will be accepted within 7 days of receipt, where goods are returned in perfect condition and where possible in their original packaging.

You are entitled to a replacement where item(s) have a fault, such as:

• when it is faulty;

• wrongly described; or

• different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, we may, at our discretion, decide to exchange or provide you with a Gift Card, providing the product is returned to us in its original new condition with proof of purchase. Please let us know if you are unsatisfied with a product or the service you have received from us.

Sale items CANNOT be exchanged or refunded.

PRIVACY:

Your Details 

To place an order with us online, we request certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your order and notify you of its progress.

Information we use

Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and dispatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided. 

With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.

UNSUBSCRIBING:

To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at hello@52conversations.com

SOCIAL MEDIA:

When using our social media tags including #52conversations and #conversationsthatmatter, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.

YOUR RIGHTS:

If you have any queries about the personal information we are holding in your name, please contact our team (hello@52conversations.com), who will be more than happy to review your account and update our records as required.

WEBSITE SAFETY & SECURITY:

Our website uses secure server technology to ensure your information is protected whenever you place an order or access your account information.

LIABILITY:

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Terms & Conditions at any time by posting the Terms & Conditions on our website.

To the fullest extent permitted by law and save as provided above, neither 52conversations nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of 52conversations or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While we use reasonable endeavours to ensure that the information on this website is accurate and up to date, this does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.

While we take all reasonable steps to ensure a fast and reliable service, this does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, we will not be responsible nor liable for your use of any other websites which you may access via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users of this website, and their inclusion in this website does not constitute an endorsement by or affiliation with us.

The entire liability of 52conversations under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

We will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

We may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing.

Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT:

All rights, including copyright, in the content of the www.52conversations.com website are owned or controlled by South View Consulting Pty Limited. In accessing www.52conversations.com, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.52conversations.com website for any other purpose whatsoever without the prior written permission.

THIRD PARTY INFORMATION:

We cannot be held responsible for material displayed on third party websites or any other written material.

LAW:

These Terms and Conditions and your use of our website are governed by Australian law and you agree to submit to the non-exclusive jurisdiction of the Australian court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within Australia and under Australian law. Whilst we are happy to consider requests for products and enquiries from outside Australia, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Australia complies with any applicable non-Australia laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

YOUR PRIVACY AND SECURITY:

Protecting Your Privacy

We are committed to protecting your privacy.

How we use your information:

We typically use your personal data in order to fulfil an order you place with us, monitor website activity and for marketing purposes.

In order to provide our services to you, we will share your data with the following types of companies who we have a relationship with:

• Companies who enable us to get your order to you, such as warehouses, delivery companies and payment service providers.

• Professional service providers who help us to run our business, such as website hosts, accountants and marketing agencies.

• Law enforcement, fraud prevention agencies and any relevant regulator where there is a legal duty for us to do so.

• Companies specifically approved by you, such as those you’ve asked to hear from when entering a competition on our website.

They will only process your personal information on our instructions, where there is a business need to do so, and are subject to a duty of confidentiality.

We will not sell any of your personal data to any third parties.

Marketing messages:

Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing. We will therefore send you marketing messages via email to keep you updated with our latest collections and promotions.

We will also send you marketing messages by email, but only if you have given us your permission to do so.

If you would prefer to stop receiving marketing messages from us then you can do this at any time by either contacting us.

Once you’ve done this you will stop receiving marketing messages. Your request may take a few days to process on our system. You will continue to receive service communications from us, for example order confirmation emails.

If you follow @52conversations social Media, such as being a follower of our Instagram account or any future online community group, please note all posts and personal data shared there are also subject to this policy.